Reach Every Resident with HOA Communication Software
Send announcements, reminders, and urgent alerts to your whole community or the right group by email, SMS, or push. Replies return to one shared board inbox, so nothing gets lost in a volunteer's personal account.
Margot Walters2hPool key card not workingMy key card stopped working at the pool gate this morning.
Ben Sikes5hLandscaping question for the boardCan we replace the front hedges with crepe myrtles?
John Baldwin1dRe: Guest parking this weekendThanks, the guest registration worked fine.Answered by Meredith Barlow
One message. The right residents. Three channels. No switching tools or relying on personal accounts.
Communication Tools That Keep Residents Informed
Keeping residents informed shouldn't mean maintaining private email lists, chasing phone numbers, or wondering who saw an urgent update. Communitrak gives HOA and condo boards one place to reach everyone, a group, or an individual resident.
Messaging connects to your resident directory, bulletin board, violations, payments, and requests, so the right people receive the right updates without separate tools or contact lists to maintain.
Email, SMS, and Push for Every HOA Update
Use email for everyday updates, SMS for urgent alerts, and push notifications to keep app users informed.
Unlimited Email
Send unlimited announcements to your community or selected groups. Residents can reply by email, with responses tracked in Communitrak.
SMS Alerts
Put urgent notices where residents are likely to see them: on their phones. Five SMS batches are included each month.
Push Notifications
Keep residents who install Communitrak up to date with instant alerts at no extra cost.
Targeted Email Without List Management
Choose an audience from the resident directory, write the update once, and send it without copying addresses between spreadsheets, inboxes, or group texts.
- Reach the entire community, a group, or one resident
- Send as yourself or on behalf of the association
- Unlimited email messages included
- From
- Water Oaks at Hampton Greene
- To
- All residents Add group
- Replies
- In thread
Crews will resurface the pool deck this Saturday, so the pool and spa will be closed all day. Both reopen Sunday at 10 AM.
My key card stopped working at the pool gate this morning. Could someone take a look?
Hi Margot, your card has been reset. Give it another try, and let us know if it still won't open.
Meredith Barlow and Ben Sikes can see this conversationOne Shared Inbox for Your Board
Messages sent on behalf of the association live in a shared board inbox. Authorized board members can see the full conversation and respond, even if another volunteer started the thread.
- Reply as yourself or on behalf of the association
- Authorized board members share the same history
- Hand off conversations without forwarding email chains
Turn HOA Activity into Timely Notifications
Communitrak automatically notifies residents about messages, bulletin board posts, violations, requests, and other activity, so your board doesn't have to send every follow-up by hand.
- Automatic notifications for key actions
- Reply-by-email with responses tracked in Communitrak
- A familiar, email-style inbox for residents and board members
- New post: September HOA Board Meeting Update8:02 AMMeredith Barlow posted on the bulletin board.Reply to this email to comment
- New message from the board8:40 AMPool closed Saturday for resurfacingReply to this email to respond
- Violation #4098 updated9:15 AMLetter delivered, recorded on the case.
- Payment confirmation9:31 AMHOA Dues, Q3: $285.00 received. Thank you!
Water shutoff tomorrow, 9 AM to 12 PM, for a main repair on Birch Street.
Urgent Text and Push Alerts That Get Seen
A water shutoff, gate closure, or severe-weather notice can't wait for email. Use SMS and push notifications to reach residents on the devices they already carry.
- SMS for urgent community-wide alerts
- Push notifications for app users at no extra cost
- 5 SMS batches per month included
- Additional SMS batches available as needed
Let Residents Choose How They Hear from the Board
Residents can manage their email, push, and SMS preferences. Your board spends less time maintaining contact lists, while residents get updates through the channels that work for them.
- Subscribe or unsubscribe to email notifications
- Enable or disable push notifications
- Opt in or out of SMS alerts
- New messages from LeadersMessages
- New posts from MembersBulletin board
- Community Safe AlertsSafety alerts
- Payment ConfirmationsFinancial
Leave Reply-All Chains and Group Texts Behind
See how Communitrak helps your board reach the right residents and keep every reply organized.
Frequently Asked Questions
Common questions about HOA messaging in Communitrak.
Yes. Residents can reply directly to email notifications. Responses are tracked in Communitrak and directed to the appropriate board members.
Yes. Send to the entire community, a group, or an individual resident, so committee updates, building notices, and private conversations reach only the people who need them.
Five SMS batches are included each month. Additional batches are available for $2 each.
Communitrak sends email notifications for activity such as new messages, bulletin board posts, violations, and requests. Residents can manage their own notification preferences.
No app store download is required. Communitrak works as a Progressive Web App (PWA), so residents can add it to their device and receive push notifications.
Yes. HOA and condo boards use the same email, SMS, and push tools to keep owners and residents informed. A shared board inbox keeps conversation history accessible to authorized board members.
Communitrak is built around your association, not a board member's personal contacts. Messaging connects to your resident directory, groups, bulletin board, violations, payments, and requests, so your board can reach the right people and keep conversations organized.