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Privacy Policy

The Communitrak User Agreement comprises our Terms of Service (“Terms”), our Privacy Policy, the Communitrak Rules, and all incorporated policies.

This Privacy Policy governs the manner in which Communitrak collects, uses, maintains, and discloses information collected from users (each, a “User”) of the Communitrak site and platform (collectively, “System”). This privacy policy applies to the System, including all products and services offered by Communitrak.

Personal Identification Information

We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users register on the System, fill out a form, subscribe to the newsletter, email us, and in connection with other activities, services, features, or resources we make available. Users may be asked for, as appropriate, full name, email address, mailing address, phone number, date of birth, payment details, along with other information, depending on the particular situation. Our System also offers the use of Facebook Login. If used by the User, Facebook will provide Communitrak with the following information about the User: full name, email, birthday, profile picture, and musical preferences.

Users may visit our website anonymously. However, use of services provided by Communitrak require a registered account.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain System related activities.

Non-Personal Identification Information

We also collect non-personal identification information about Users whenever they interact with our System through Google Analytics and other similar services. Non-personal identification information may include the browser name, the type of computer, and other technical information about Users' means of connection to our System, such as the operating system, the Internet service providers utilized, and other similar information.

Web Browser Cookies

Our System requires “cookies” in order to function. Users' web browsers store cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent; however, if cookies are disabled, our System WILL NOT WORK properly (e.g. our account login system requires cookies).

Use of Collected Information

Communitrak collects and uses Users' personal information for the following purposes:

  • To provide the core service
    • Communitrak requires specific personal information, such as full name, address, phone, and email address in order to provide the core service. Other information, such as payment information, is not required for residents to use the System but is strongly encouraged as it provides an added convenience. Payment information is, however, required from Homeowner Associations in order to settle the monthly service fee.
  • To improve customer service
    • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    • We use collected information to provide a unique and customized experience to Users.
    • We also use information in the aggregate to understand how our Users as a group use the services and resources provided on our System.
  • To process transactions
    • We use the financial information Users provide to settle financial transactions associated with their account. We do not share this information with outside parties except to the extent necessary to provide the service (payment gateways, etc.).
    • Communitrak uses Stripe to process all financial transactions. All financial and personal information provided to the System is securely transferred over an encrypted connection and stored on Stripe's secure servers. No personal financial information other than the credit card type (Visa, etc.) and the last four digits of cards used to make a payment ever come in contact with Communitrak's servers. For more information on how Stripe processes financial transactions, please visit their website, stripe.com.
  • To send periodic emails
    • The email address Users provide will only be used to send information and updates pertaining to Users' Communitrak account. It may also be used to respond to User inquiries, and/or other requests or questions. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via email, phone, or our website.
    • Users may also update their communication preferences by visiting the My Account section of their Communitrak Account.

Protection of User Information

We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our servers.

Sensitive and private data exchange between the System and its Users occurs over an SSL secured communication channel which is encrypted and protected.

Sharing of Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates (i.e. Google Analytics) for the purposes outlined above. We may use third party service providers to help us operate our business and the System or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these trusted third parties for those limited purposes.

User Content

Users have the ability to post content to the System in forms including but not limited to bulletin board posts, calendar events, messages, and comments. Communitrak is not responsible or liable for content created by Users of the System or Service. Communitrak simply provides a medium for content to be published and does NOT endorse, support, or agree with the views of its Users. If you find content created by a User to be inappropriate, explicit, or puts another user at risk, please report the content and contact, as appropriate, your HOA, Communitrak, or the police directly.

Users are never required to post any personal information (other than their name) on the public forums provided by Communitrak, such as the bulletin board and calendar.

Changes to Our Privacy Policy

Communitrak has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this System and its services, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our System or services. Your continued use of the System following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this System, or your dealings with this System, please email us: hello@communitrak.com.

Last updated: September 18, 2016