One plan for every community.
Get started with a 30-day free trial,
no credit card required.
And cancel anytime.
More than 1,000 properties? Contact us for custom pricing.
All the tools needed to efficiently self-manage your HOA.
Unlimited board members, committees, and residents. No seat fees, ever.
Communication Tools | Reach every resident, instantlySend unlimited emails to individuals, groups, or your entire community. | |
| SMS alerts for urgent updatesDeliver time-sensitive messages fast. Includes 5 community-wide messages per billing cycle, then $2 per message. | ||
| Centralized community bulletin boardShare announcements, updates, and important information in one place. | ||
| Real-time mobile notificationsNotify residents instantly through the Communitrak app. |
HOA Website | Secure, private resident portalRestrict access to internal pages, documents, and community information to verified residents only. | |
| Professionally designed website, includedLaunch a modern HOA website with a custom domain (like wateroakshoa.com) — no additional tools required. | ||
| No code requiredEasily create and manage your website without technical experience. |
Online Payments | Accept credit cards and ACH paymentsMake it easy for residents to pay with flexible options and transparent processing fees. | |
| Automatic paymentsReduce late payments with scheduled, recurring billing. | ||
| Fast payoutsFunds are typically deposited into your HOA's bank account within 2 business days. | ||
| Secure, PCI-compliant processingPayments are processed securely through Stripe for reliability and peace of mind. |
Resident Management | Always up-to-date resident directoryMaintain a centralized, accurate record of all residents and households. | |
| Organize residents with groupsSegment residents for easier communication and management. | ||
| Manage roles and titlesAssign roles that reflect responsibilities across your community. | ||
| Control access with permissionsDefine resident types and grant elevated access to community leaders as needed. |
Document & File Sharing | 5 GB of cloud storageStore and manage important documents in one secure, centralized location. | |
| Organize with folders and groupsStructure files for easy access and management. | ||
| Flexible file sharingShare files with secure or public links, with optional login required. | ||
| Attach files anywhereInclude documents in messages and bulletin board posts. |
Requests & Violations | Handle all request types in one placeManage general, maintenance, and architectural requests from submission to resolution. | |
| Create and enforce violationsDocument violations, notify residents, and track enforcement with ease. | ||
| Track and expedite resolutionsMonitor progress, stay organized, and ensure requests are handled quickly. | ||
| Collaborate with comments and file uploadsKeep all communication and supporting documents tied to each request or violation. |
Forms & Polls | Collect and organize resident informationGather and manage responses in one centralized place. | |
| Simple, custom form builderBuild forms tailored to your community's needs with ease. | ||
| Secure voting and electionsConduct polls and elections with secure, trackable voting. | ||
| Export and analyze responsesReview results and export data when needed. |
Customization | Custom community brandingDisplay your community logo across the platform. | |
| Brand colors and themingMatch Communitrak to your community's look and feel. | ||
| Flexible community preferencesConfigure settings to align with your HOA's policies. | ||
| Custom statement descriptorShow your HOA's name on resident bank statements. |
Dedicated Support | A dedicated account manager for every communityYour account manager knows your community and handles your requests personally — no ticket queues or call centers. | |
| AI-assisted and human supportOur AI chatbot is trained on Communitrak's support documentation and will try to help first. If it can't, your account manager steps in personally. | ||
| In-app messaging from any pageStart a conversation instantly using the built-in messenger. | ||
| Comprehensive help centerAccess guides and support articles anytime at support.communitrak.com. |
Access Control
Control the gates, pool, clubhouse, and fitness room from the same place you manage your residents. The only community-software platform that manages access control — optional, and priced on its own.
Pricing
What's Included
- Access follows your directory. When a resident moves out, their access is automatically revoked.
- Card, fob, or smartphone access. Access via NFC cards, key fobs, smartphones (iOS and Android), or Apple Watch.
- Pre-configured hardware. We set everything up and ship it to you ready for installation.
- Complete audit trail of every entry. When, who, and the entry decision for every access attempt is logged.
Door hardware, including locks, controllers, and card readers, is a one-time cost and is not included in the subscription. Key cards and fobs are priced per unit. Access passes for smartphones and Apple Watch are priced per unit per year as a subscription.
Your dedicated account manager,
from day one.
Every Communitrak account is personally supported by a real person who knows your community. No ticket queues. No call centers. No getting passed around.
Connect via chat or email
Reach your account manager directly via chat or email. You'll always talk to the same person who already understands your community.
Your feedback builds the product
Feature requests go directly to the team building Communitrak. Many of the features you see today started as a conversation with a customer.
Frequently Asked Questions
Yes — every new community gets a 30-day free trial, no credit card required. Bring your real directory and run your community for a month before you decide, and cancel anytime.
No setup fee, and onboarding is included. Choose annual billing or stay month-to-month. You can cancel anytime and export your full community data at no charge.
By the number of units or lots in your association — not by residents, logins, or board members. A 90-unit condo and a 90-lot subdivision land on the same plan.
No. Every resident, board member, and committee can use Communitrak. Your plan covers the whole community at the price for your size — nothing is charged per seat.
Every account includes a dedicated account manager who you can reach directly via chat or email. When you report an issue, the person you're talking to is the person who fixes it — no escalation, no ticket queues, no getting passed around. You can also start a conversation from any page using the messenger icon, or browse our help center at support.communitrak.com.
You can link your HOA's debit or credit card to your account for automatic payments. If your HOA doesn't have a debit or credit card, you can also link your HOA's checking account for ACH payments.
Residents securely make payments to your HOA through Communitrak. Funds are automatically transferred to your HOA's checking account usually within 2 - 4 business days; however, this timeline may vary depending on bank, bank holidays, etc.
We charge 4.5% to process resident credit card payments and 2.4% for ACH payments. These fees can be absorbed by the HOA or passed on to the resident in the form of an online payment convenience fee.
Communitrak Access is physical access control built for self-managed HOAs. Manage gates, clubhouses, and common area doors right inside Communitrak using enterprise-grade hardware. Features include tap-to-unlock with NFC cards, key fobs, smartphones (iOS and Android), or Apple Watch, plus custom access schedules and real-time entry logs. Pricing is tailored to your community's specific needs and installation requirements. Schedule a demo with our team to learn more and receive a custom quote.
Run your community from one place.
Set up your directory, collect dues, and see what it feels like to stop juggling spreadsheets — free for 30 days.